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  • What happens if my flight doesn't reach the minimum threshold and gets canceled?
    If your flight does not reach the minimum threshold, we may cancel the flight(s). This would occur with 15 days notice of your flight. In such a case, we would offer you a full refund or re-accommodate you on a future flight. We strive to ensure that our customers have a reliable and enjoyable experience, and will do everything possible to avoid canceling any flights.
  • How does Paws Airlines confirm flights for passengers and their pets?
    Paws Airlines operates on the unique process of confirming flights once we reach the 70% passenger and pet threshold for the flight. This means that once enough passengers and their pets have booked their seats, we can guarantee the flight. We understand the importance of keeping you updated on the status of your flight, which is why we make it a priority to provide regular updates on the confirmation status of your flight. This commitment ensures that you can plan and prepare for your travel with peace of mind.
  • What travel documents do I need to prepare when flying with my pet on Paws Airlines?
    When flying with your pet on Paws Airlines, it's important to ensure that you have all of your travel documents in order. This includes not only your own passport and visa(s), but also any vaccination and animal import documents required for your specific destination. For specific requirements for different countries, we recommend visiting for detailed information. We strive to provide a seamless and comfortable travel experience for both you and your pet, and having the necessary documents ready in advance will help ensure a smooth journey for all.
  • I've booked a flight with Paws Airlines. How early should I arrive at the terminal before my flight?
    We recommend that passengers arrive at the terminal at least 60 minutes before their scheduled flight. This allows ample time for check-in, security screening, and boarding. Please be aware that failure to arrive at the terminal within this timeframe may result in missing your flight, as we adhere to strict boarding and departure times for the safety and convenience of all passengers. Thank you for choosing Paws Airlines, and we look forward to welcoming you on board soon.
  • What is the process for boarding?
    At Paws , our boarding process starts 20 minutes before departure, at which time passengers and their pets are escorted directly to the airplane by our friendly staff. Our goal is to make the boarding process as seamless and stress-free as possible for both humans and their furry companions. Once onboard, our experienced staff will ensure you and your pet's comfort and safety throughout the flight, providing any necessary assistance or accommodations. We understand the importance of traveling with pets, and our team is dedicated to providing an enjoyable and secure experience for all passengers.
  • What amenities are provided when flying with Paws Airlines
    At Paws Airlines, we understand the importance of keeping your furry friends comfortable and happy while traveling. That's why we offer complimentary snacks and beverages for both you and your pets during the flight. We provide specially designed pet-friendly snacks and refreshments to ensure that your pets are well taken care of while in the air. We believe in creating a stress-free and enjoyable experience for both you and your pets when flying with us.
  • What can I expect after landing with Paws Airlines?
    After landing at your destination, you will be escorted through customs and immigration by our knowledgeable and friendly staff. We understand that the process of clearing customs and immigration can be complex and time-consuming, so we aim to make it as seamless as possible for our passengers. Our team will assist you with any necessary paperwork, guide you through the immigration process, and help you retrieve your baggage.
  • Are there any restricted items that are not allowed on Paws Airlines flights
    Yes, there are certain restricted items that are not allowed on Paws Airlines flights. Please visit the TSA link below for a list of restricted items: It is important to review these guidelines before packing for your trip to ensure a smooth travel experience with Paws Airlines.
  • What are the baggage allowances for Paws Airlines
    At Paws Airlines, each passenger is allowed one checked bag up to 45lbs and one personal item. We understand the importance of traveling with your furry companions and want to ensure that you have everything you need for a comfortable journey. If you have additional baggage or overweight items, please contact us to make special arrangements. Our goal is to provide a seamless and stress-free travel experience for both you and your pet, so please don't hesitate to reach out to our customer service team if you have any specific questions about baggage allowances.
  • What are the carry-on baggage allowances for passengers on Paws Airlines
    Each passenger is allowed one carry-on bag, which must not exceed 22 x 14 x 9 inches (56 x 35 x 23 cm) including handles and wheels. Additionally, passengers are permitted one personal item such as a purse, laptop bag, or small backpack. These items must fit either under the seat in front of the passenger or in the overhead bin. It's important to note that any carry-on baggage exceeding these dimensions or weight limits will be checked in
  • Can I bring large or special items on the flight?
    Paws Airlines understands that traveling often requires bringing large or special items. We are happy to accommodate these needs to ensure a comfortable and enjoyable journey for both you and your furry companions. Our policy allows passengers to bring large or special items such as pet carriers, crates, and essential pet supplies on board our flights. However, it is important to note that certain restrictions and guidelines may apply depending on the size and weight of the items. We recommend contacting us or referring to our website for specific details and to make necessary arrangements. Our goal is to facilitate a seamless travel experience for you and your pets, so please do not hesitate to reach out to us with any questions or concerns regarding bringing large or special items on your Paws Airlines flight.
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